Refund Policy

Last updated: January 20, 2026

OVERVIEW

At JuJubee Skincare LLC, we take pride in creating high-quality, natural skincare products in small batches to maintain optimal efficacy and freshness. Because of our small-batch production process and commitment to quality, all sales are final. However, your satisfaction is important to us, and we stand behind the quality of our products.

PRODUCT SALES - FINAL SALE POLICY

All Sales Are Final

Due to the nature of our small-batch production:

- All product purchases are final

- We do not offer refunds or exchanges on purchased products

- Returns are not accepted under normal circumstances

This policy helps us maintain our commitment to freshness and quality while supporting our small business operations.

SATISFACTION GUARANTEE

While all sales are final, we are committed to your satisfaction. If you experience any issues with product quality, have concerns about your order, or are not satisfied with your purchase, please contact us at [email protected].

We review each situation on a case-by-case basis and will work with you to address your concerns. Our goal is to ensure you have a positive experience with JuJubee Skincare.

DAMAGED OR DEFECTIVE PRODUCTS

If you receive a product that is damaged during shipping or arrives defective:

- Contact us within 7 days of receiving your order

- Email [email protected] with your order number and photos of the damaged or defective product

- We will work with you to resolve the issue, which may include a replacement or store credit

Damaged products must be reported within 7 days of delivery to qualify for resolution.

ORDER ERRORS

If we make an error with your order (wrong product shipped, missing items, incorrect quantity, etc.):

- Contact us immediately at [email protected]

- Provide your order number and details about the error

- We will correct the error at no additional cost to you

This may include shipping the correct product or providing appropriate compensation.

ALLERGIC REACTIONS AND SKIN SENSITIVITIES

Product Safety

We provide detailed ingredient lists for all products. It is your responsibility to:

- Review ingredient lists before purchasing

- Check for any ingredients you may be allergic or sensitive to

- Perform a patch test before full application of any new product

- Discontinue use if irritation occurs

If You Experience a Reaction

If you experience an allergic reaction or unexpected skin sensitivity:

- Discontinue use immediately

- Consult a healthcare provider if needed

- Contact us at [email protected] to discuss your experience

While we cannot guarantee refunds for sensitivities to ingredients disclosed in our product listings, we take product safety seriously and want to hear about your experience to help other customers.

FACIAL SERVICES AT BLOOM BEAUTY LOUNGE

Service Cancellations

- Cancellations must be made at least 24 hours in advance to avoid a cancellation fee

- Late cancellations (less than 24 hours notice) or no-shows may be charged 50% of the service fee

- Cancellation fees may be applied as a credit toward a future appointment

Service Satisfaction

If you are not satisfied with your facial service:

- Please speak with Lindsey Villani immediately following your appointment

- Contact us within 24 hours at [email protected]

- We will work with you to address your concerns

Service refunds are evaluated on a case-by-case basis depending on the specific circumstances.

SHIPPING POLICY

Standard Shipping

- FREE shipping on all orders of $75.00 or more

- Flat rate shipping of $6.99 on all orders under $75.00

- We ship to addresses within the United States only

Processing Time

Orders are typically processed within 1-3 business days. During busy periods, promotional events, or holidays, processing may take longer. You will receive a shipping confirmation email with tracking information once your order ships.

Shipping Carriers and Delivery

- We use reliable shipping carriers including USPS, UPS, and FedEx

- Delivery times vary based on your location and selected shipping method

- We are not responsible for delays caused by shipping carriers

- We are not responsible for incorrect addresses provided at checkout

Lost or Stolen Packages

- Risk of loss and title for items pass to you upon delivery to the shipping carrier

- If your package is marked as delivered but you did not receive it:

* Check with neighbors and your building management

* Check around your delivery location (porches, side doors, mailrooms)

* Contact us at [email protected] if you believe your package is lost or stolen

- We will work with you and the carrier to investigate, but we cannot guarantee replacement for packages confirmed as delivered by the carrier

Incorrect Shipping Address

If you provide an incorrect shipping address:

- We are not responsible for packages delivered to the address you provided

- We cannot redirect packages once they have shipped

- Reshipping to a corrected address will require payment of a new shipping fee

EXCEPTIONS AND SPECIAL CIRCUMSTANCES

We understand that special circumstances may arise. If you have a situation that you believe warrants an exception to our final sale policy:

- Contact us at [email protected]

- Explain your situation in detail

- Provide any relevant documentation (order number, photos, receipt, etc.)

We will review your case individually and do our best to find a fair solution. However, exceptions are granted at our sole discretion and do not set precedent for future requests.

PROCESSING TIMEFRAMES

When you contact us regarding an order issue:

- We aim to respond to all inquiries within 1-2 business days

- Resolution timeframes vary depending on the nature of the issue

- Complex issues may require additional time to investigate

- We will keep you informed throughout the process

STORE CREDIT

In certain circumstances where a refund is not possible, we may offer store credit:

- Store credit has no expiration date

- Store credit can be applied to any future purchase on our website or toward facial services

- Store credit is non-transferable and has no cash value

- Store credit cannot be combined with certain promotions or discounts (restrictions will be clearly stated)

CONTACT INFORMATION

For all questions, concerns, or issues related to your order or our refund policy:

Email: [email protected]

Address: 766 Green Lane, Union, NJ 07083

For facial service inquiries:

BLOOM BEAUTY LOUNGE

Location: Chelsea, Manhattan, New York City

Contact: [email protected]

CONSUMER PROTECTION RIGHTS

This refund policy does not affect your statutory rights under applicable consumer protection laws. Depending on your location, you may have additional rights regarding returns and refunds under local, state, or federal law.

If you believe we have violated any consumer protection laws, you may contact your state's Attorney General's office or consumer protection agency.

CHANGES TO THIS POLICY

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

DISPUTE RESOLUTION

If you have a dispute regarding a purchase or our refund policy:

1. Contact us first at [email protected] to attempt informal resolution

2. Most issues can be resolved through direct communication

3. If informal resolution fails, disputes are subject to the dispute resolution provisions outlined in our Terms and Conditions

FINAL NOTES

We are a small business committed to providing high-quality natural skincare products and exceptional customer service. While our final sale policy helps us maintain our business model, we genuinely care about your satisfaction and will always do our best to address legitimate concerns.

Thank you for supporting JuJubee Skincare and for understanding our refund policy.