PRIVACY POLICY

PRIVACY POLICY

Last updated: January 20, 2026

INTRODUCTION

This Privacy Policy describes how JuJubee Skincare LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from jujubeeskincare.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

WHAT PERSONAL INFORMATION WE COLLECT

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

- Contact details including your name, address, phone number, and email

- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number

- Account information including your username, password, security questions and other information used for account security purposes

- Appointment information including service preferences, scheduling details, and service history for facial treatments at BLOOM BEAUTY LOUNGE

- Marketing preferences including your consent to receive SMS text messages and email communications

- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

- Companies who support our Site and Services, such as Shopify and GoHighLevel (our CRM platform)

- American Dreams Marketing, which operates the white-label customer relationship management and marketing automation platform we use to communicate with you via email and SMS text messaging

- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you

- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

HOW WE USE YOUR PERSONAL INFORMATION

Providing Products and Services

We use your personal information to provide you with the Services in order to perform our contract with you, including to:

- Process your payments and fulfill your orders

- Send notifications to you related to your account, purchases, returns, exchanges or other transactions

- Create, maintain and otherwise manage your account

- Arrange for shipping and facilitate any returns and exchanges

- Schedule and manage facial service appointments at BLOOM BEAUTY LOUNGE

- Provide customer support and respond to your inquiries

- Enable other features and functionalities related to your account

We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as to:

- Send marketing, advertising and promotional communications by email and SMS text message

- Provide you with information about products, services, special offers, and promotions

- Show you advertisements for products or services

- Better tailor the Services and advertising on our Site and other websites

- Send appointment reminders and follow-up communications related to facial services

- Provide educational content about skincare, ingredients, and product usage

All marketing communications via SMS and email are sent through our marketing platform operated by American Dreams Marketing. We collect and use your contact information solely for our internal marketing purposes. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

You may opt out of marketing communications at any time by:

- Replying STOP to any SMS text message

- Clicking the unsubscribe link in any marketing email

- Contacting us directly at [email protected]

Security and Fraud Prevention

We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with You and Service Improvement

We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

COOKIES

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing / targeted advertising for the associated browser or device, and, if we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping)

- With American Dreams Marketing, which operates our white-label CRM and marketing automation platform for email and SMS communications

- With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices

- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent

- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business

- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others

We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category | Categories of Recipient

Identifiers such as basic contact details and certain order and account information | Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners, data analytics providers, and American Dreams Marketing for CRM/marketing automation); Business and marketing partners; Affiliates

Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information | Same as above

Commercial information such as order information, shopping information, customer support information, and appointment history | Same as above

Internet or other similar network activity, such as Usage Data | Same as above

Geolocation data such as locations determined by an IP address or other technical measures | Vendors and third parties who perform services on our behalf

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

We have "sold" and "shared" (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows:

Category of Personal Information | Categories of Recipients

---------------------------------|-------------------------

Identifiers such as name, email address and phone number | Business and marketing partners

Commercial information such as records of products or services purchased | Business and marketing partners

Usage Data | Business and marketing partners

IMPORTANT: We do not sell your personal information to third parties. Any "sale" or "sharing" as defined under privacy laws relates solely to our use of advertising platforms and analytics services to improve your experience and show relevant content.

SMS/TEXT MESSAGING DATA PRACTICES

When you provide your mobile phone number and consent to receive text messages:

- We collect your phone number, message history, and engagement data (opens, clicks, responses)

- This information is stored securely in our CRM system operated by American Dreams Marketing

- We use this data solely to send you marketing messages, appointment reminders, order updates, and customer service communications

- We do not sell, rent, or share your mobile number with third parties for their marketing purposes

- You can opt out at any time by replying STOP to any text message

- Message frequency varies; standard messaging rates may apply

- Carriers are not liable for delayed or undelivered messages

THIRD PARTY WEBSITES AND LINKS

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

SECURITY AND RETENTION OF YOUR INFORMATION

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

We implement appropriate technical and organizational measures to protect your personal information, including:

- Secure storage of data in encrypted databases

- Limited access to personal information on a need-to-know basis

- Regular security assessments and updates to our systems

- Secure transmission of payment information through encrypted payment processors

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. Generally:

- Account information is retained for as long as your account is active

- Order and transaction history is retained for 7 years for tax and accounting purposes

- Marketing communications data is retained until you opt out or request deletion

- Analytics and usage data may be retained in aggregated, de-identified form

YOUR RIGHTS

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know

You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

Right to Delete

You may have a right to request that we delete personal information we maintain about you.

Right to Correct

You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability

You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Restriction of Processing

You may have the right to ask us to stop or restrict our processing of personal information.

Withdrawal of Consent

Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

Appeal

You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

Managing Communication Preferences

We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

INTERNATIONAL USERS

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

CONTACT

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at [email protected] or contact us at:

JuJubee Skincare LLC

766 Green Lane

Union, NJ 07083

United States

For questions about SMS text messaging, email marketing, or to update your communication preferences, you can also contact us at the email address above or reply STOP to any text message or click unsubscribe in any email.